Total Quality: It Starts with Great People
Quality is often associated with processes, procedures, metrics and auditing, and these are important components to delivering quality results. At Diskriter, however, the foundation for our quality program begins and ends with our team of skilled, dedicated professionals – our people.
To ensure quality, we recruit and hire the best Medical Transcriptionists (MTs) Language Specialists in the business. Our team members must have a minimum three years of experience in their specialty. We conduct thorough testing of all candidates, including medical terminology, grammar, abbreviations, formatting and editing.
Once a person is hired, we provide them with ongoing training and support. We audit each team member’s work, not to focus on their mistakes, but to gain information we can use to continually help them improve in their role.
We have found that when you give people more authority, they are more satisfied in their job and perform better. Diskriter team members are provided the authority required to make the best decisions for our clients, to ensure we deliver a high quality result.
Diskriter encourages a team environment. Our staff members work together to solve problems and respond to client questions and concerns. Our team members know that if we truly focus on delivering quality products and services to our client, we will all succeed together.