#HEALTHCARE RCM SOLUTIONS
The two main reasons Sparrow decided to look at outsourcing transcription was to improve their turnaround time to reflect 24/7 patient care and to reduce their cost for medical transcription. One of their challenges with in-house Sparrow transcriptionists was to provide a consistent, acceptable turnaround time for customers. They had situations when they would get backlogged due to staffing issues, internet issues for the home-based transcriptionists and inconsistent volume of dictation on a daily basis. They would also had the other extreme when They would operate on “low census” protocol with running out of work, requiring frequent staff cancellations and supervisors going through a lengthy process following union guidelines for low census staffing. They were not able to recruit transcriptionists for the night shift which had an adverse impact on their turnaround time with no H&Ps, consultations or priorities transcribed between 11:30 PM and 6 AM. Due to cut backs in health care reimbursement, and in anticipation of more cut backs, They analyzed the cost of outsourcing transcription and They realized they were able to cut their costs in half by outsourcing.
They had researched several vendors, and narrowed down the field to Diskriter. The two main reasons why they chose Diskriter was their sense that Diskriter shared the same passion for excellent customer service that they embrace there at Sparrow, and that the Diskriter team was on top of their needs and willing to accommodate and respond quickly. They had good, ongoing communication with the representatives from Diskriter during the selection process and They were also pleased with the proposed contract that Diskriter submitted where there were no set up fees, there was a verifiable charge per line for general dictation and charge per report for radiology editing in PowerScribe.
"When they went live with us, 30-days after notifying their MTs, They had a 3- week backlog in most work types and a 2-day backlog in the priority work types. Diskriter was able to catch the backlog up within the first week and has stayed within the contracted time since then. The Sparrow transcription supervisor worked closely providing feedback to the Diskriter team. Approximately two months into the transition, report quality has improved to the point they were at with the former Sparrow in-house transcriptionists - with a better and more consistent turnaround time.
The overall impact for Sparrow with Diskriter partnership is having a very consistent and amazing turnaround time. All document types are back within their contracted time, or better. They have accomplished their goal to reduce transcription costs, a reduction of one-half of what their cost had been with Sparrow in-house transcriptionists.
WHAT OUR CLIENTS SAY
Diskriter has been our partner since last 20 years for optimizing our RCM process, and professionally handling the complexities of our health care business. Our profitability has been consistently expanding with Diskriter.Braylon Walker (VP of RCM Process in leading US based super-specialty hospital)
We are thankful to Diskriter for professionally managing our crucial staffing requirements, and fulfilling all our recruitment needs. Not only they were super fast and efficient, but, clearly & quickly, they understood our business goals.Itzel Anderson (Hiring Manager at Fortune 500 firm, in US)
Diskriter helped our ecommerce business to scale, beyond our expectations. Their creative designs, combined with robust development work was incredibly good and effective. ROI? Diskriter are experts in giving you the real ROI!Draven Smith (Digital entrepreneur from Texas, US)